It use to be a place where you did not feel micro managed and they cared about the employee. - werkgeversreview Senior Customer Service Representative bij Progressive Insurance

Strong Leadership Consistent Strategy People Oriented Culture

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.