A great place to work, in any market - werkgeversreview Communications Specialist bij Progressive Insurance

4,0
15 jul 2008
Aanbevelen
Goedkeuring directeur
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Pluspunten

Progressive has a truly unique culture. The outstanding art collection is inspiring. The level of respect people have for each other is great, and the company is really focused on work/life balance. Plus the opportunity and support to grow and move around in the organization is a bonus. People here are proud to be here, proud of their work and not afraid to try new things. It's okay if it doesn't always work, as long as you learn from it and move on. There's a feeling of openess, where you can say what's on your mind and not be repimanded.

Minpunten

Business is doing so great right now - but insurance goes in cycles. As we get bigger and bigger there's more beauracracy and more division between units. Business leaders are exteremely busy and sometimes don't make time to communicate with employees, which is a key part of any organization's success. Some individual manager's style could be improved but that's the case at any company. Making change based on feedback seems to take quite a while, but at a corporate level, there are indeed a lot of people and issues that would need to be worked through before new things can be implemented.

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5,0
11 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Wonderful people, great networking opportunities and skills training for different roles. They have flexible options for time off outside of PTO. Their VTO comes in handy. Theirs options to switch a working day and make-up time with an off day and vice versa.

Minpunten

It's harder to move into a role outside of your department, but easy to move laterally within it.

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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