You will be overworked. You will regret working here. - werkgeversreview Claims bij Progressive Insurance

1,0
25 mrt 2021
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Benefits are decent. The Gain share payouts are nice. They allow many to work from home because of covid You don’t need to be good at your job to become a supervisor.

Minpunten

You will never work a day under 10 hours and get everything done. They will make you feel like you’re not committed to your job if you don’t put in overtime. My supervisor praises us when we put in an extra 3-5 hours daily. Loves us working 6 out of 7 days a week. Same for the managers. But if you ever say you can’t work overtime then it’s “Are you really working to get your activities done?” I wish I had listened to Glassdoor because 60 hour weeks are the norm which means your salary is really a lot lower when you consider how much you’re working. Work here for maybe a year then move on to Liberty Mutual or State Farm or Allstate. Also don’t have Progressive insurance. They make claims decisions on how little they have to pay out. Not what’s right.

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5,0
1 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work life balance is decent

Minpunten

Management can be overbearing with the micromanagement

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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