Age Discrimination and Harassment - werkgeversreview Customer Service bij Progressive Insurance

1,0
17 jan 2022
Aanbevelen
Goedkeuring directeur
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Pluspunten

Benefits (Sadly, that’s the only one.)

Minpunten

This company has went down hill over the last several years. Management and Human Resources clearly do not care about the culture or ADEA violations. I experienced repeated occasions where disparaging comments and remarks were made about my age, while younger employees received better training and advancement opportunities. Off hand remarks were made about it being time for me to retire by supervisor. I attempted to address my concerns with Human Resources and it fell on deaf ears. Several days later I was put on a performance plan and was under a microscope when there had never been a history of coaching or improvement plan during my time there. While I am no longer with Progressive, I still have several friends that have experienced similar concerns who are still employed there.

Ontdek andere reviews over Progressive Insurance

5,0
28 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- culture is great - pay is excellent

Minpunten

- onboarding varies per team - lack of communication between project teams

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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