Customer Service is Sales. - werkgeversreview Associate Consultant bij Progressive Insurance

1,0
2 mrt 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Gainshare (but it’s not guaranteed). Nothing else.

Minpunten

Customer service is sales. Metrics are impossible to meet. Customers are some of the rudest I’ve ever come across. PTO is hardly ever approved. Back to back calls with only 5 seconds in between. Supervisors are not helpful and only reach out when they want to scold you. Tons of upselling training even though it’s a customer service position. You have to get supervisor approval to apply for other positions, and they can tell you no.

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5,0
30 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Strong Leadership Consistent Strategy People Oriented Culture

Minpunten

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4,0
4 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great supervisor, and great coworkers. Training was good and I left training fully able to do my job with confidence. Sometimes we have fun meetings to attend. Can work in office when we want which is nice on days I want to get out of the house since I work remotely.

Minpunten

Low pay for work load and responsibilities. Extra responsibilities don’t equal extra pay. Very micromanaged and timed per task which can be stressful if a task takes longer than it should due to circumstances outside of your control. Low raises even with high performance rating.

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