Easy Burnout - werkgeversreview Claim Generalist Associate bij Progressive Insurance

2,0
9 feb 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

Flexible work location Coworkers Development

Minpunten

I’ve never been so burnt out at a job before. You already put everything you got into your role, every minute of the day working on your claims and addressing customer needs, and your supervisor will keep saying “do more do more do more” but you literally don’t have the capacity to do more because you’re already skipping all of your breaks ans not taking the full lunch break. Supervisors can get rude because they’re upset their team metrics are not being met. But if EVERYTHNG IS A PRIORITY AND EVERYTHING IS A METRIC how are yoh supposed to meet any? Like sure im meeting my 24 hour metrics along with other metrics but at what cost? Extreme burnout and low morale because there are to many claims to handle and each claim requires more coverage and liability investigations than the company expects. Then when you try to get through the claim quickly apparently you didn’t do enough work and your supervisor will send you intellirisks and get pissed if you don’t follow up within a certain time frame. Okay so what do you want me to do? Follow up within your intellirisks or get to my 24 hour contracts or close my total losses or return voicemails etc etc because expecting us to do EVERYTHING AT ONCE is causing you to lose good employee.

Ontdek andere reviews over Progressive Insurance

5,0
1 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work life balance is decent

Minpunten

Management can be overbearing with the micromanagement

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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