Disappointing Experience After Contingent Offer - werkgeversreview Customer Service Representative bij Progressive Insurance

2,0
6 mei 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Unfortunately, I can't identify any positives based on my experience.

Minpunten

The process started off promising—interviews were smooth, and the recruiting team seemed friendly and helpful. I received a contingent offer and was genuinely excited to move forward. But after that, everything changed. Over a month went by with zero communication. I had to follow up myself, and my first email to the recruiter was ignored. When I finally received a response, I got two completely different explanations for the delay: one claimed they were still waiting on my background check (which had already been completed), and the other blamed a system transition. The lack of transparency, follow-through, and professionalism was frustrating and disheartening. It's especially ironic that the core values and expectations Progressive holds for its employees—clear communication, accountability, and reliability—were completely missing from their own process. Ultimately, this experience made me question the company’s internal organization and culture, and I decided not to proceed with the position. This entire situation unfolded over a stretch of nearly two months, turning what should’ve been a smooth transition into a frustrating and avoidable experience.

Ontdek andere reviews over Progressive Insurance

5,0
30 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Strong Leadership Consistent Strategy People Oriented Culture

Minpunten

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4,0
1 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

Minpunten

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.

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