Burnt out - werkgeversreview File Owner bij Progressive Insurance

2,0
17 jul 2025
Aanbevelen
Goedkeuring directeur
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Pluspunten

Not too sure any more.

Minpunten

If you’re considering a claims adjuster position, especially as a new hire, be prepared for a relentless workload from after your training. The claim volume is unmanageable, and the calls never stop — there’s barely time to finish documentation before you’re pulled into the next issue. You’re expected to stay on top of everything while juggling back-to-back calls with little support. Training is rushed, and supervisors tend to be very monotone and impersonal, which makes the steep learning curve even harder to navigate. Feedback often comes across as cold or overly critical, not constructive. It’s a tough environment for anyone trying to learn or build confidence in a new role. There’s a real disconnect between expectations and what’s humanly possible in a day. Work-life balance doesn’t exist, and the constant pressure to meet metrics can quickly lead to burnout. I wouldn’t personally recommend this job unless you thrive in a high-pressure, non-stop environment.

Ontdek andere reviews over Progressive Insurance

5,0
30 jan 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great work culture Yearly raies Gainshare

Minpunten

Work life balance is nonexistance

1
5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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