Focus all on customer experience at cost of no focus on employee well being - werkgeversreview Auto Claims Adjuster bij Progressive Insurance

2,0
14 sep 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

If you didn’t work insane hrs at salary the pay would be decent, but working on your own time regularly makes this not the case. Majority of supervisors and team members are great

Minpunten

A lot of preaching about caring about employee experience, but have gotten so increasingly terrible with micro management that it takes on hours of additional work daily that just isn’t feasible to get done and do quality work and legitimately deliver good customer experience. Work life balance is terrible, your mental and physical health will take a hit and supervisors and management are more concerned about metrics than you as a person.

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5,0
30 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Strong Leadership Consistent Strategy People Oriented Culture

Minpunten

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Minpunten

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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