Pluspunten
Easy, mindless job. Show up and do what you're told and you won't get in trouble. Just don't work in customer service and you'll have it easy.
Minpunten
Customer service is an absolute joke. They brag about their short hold time when a customer calls in, but that's because employees are worked back to back to back calls all day every day. If a customer gets disconnected, too bad, because another call will come in and you don't have the opportunity to finish what you were originally doing. You don't even get paid when you use the restroom. Supervisors can play games on their computers instead of helping take calls, but employees aren't allowed to take 5 minutes to use the bathroom or get a drink. I had excellent numbers but was written up because "I wasn't providing good customer service". They even listened to my calls, agreed that I was doing everything that I was supposed to, but they still wrote me up.