Worst Call Center I’ve Ever Worked At - werkgeversreview Customer Service Representative bij Prudential

1,0
19 okt 2022
Aanbevelen
Goedkeuring directeur
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Pluspunten

None outside of the occasional potlucks

Minpunten

When Covid first hit, several employees voiced concerns about management returning from a trip overseas & we were ignored Management encourages employees to come in the office while sick & if you complain about working with sick people, you’ll be reprimanded If you’re a minority, you’ll deal with a lot of micro aggressions on every level (management, insurance agents, etc) & you’re expected to put up with it You’re constantly being micromanaged. I spent 2 minutes after a call to ask a coworker across from me for help & before the timer even got to 3 minutes, a supervisor was at my desk saying they “noticed” I was in after call for “too long” If you don’t work every single minute you’re scheduled, you’ll be treated like a child & babysat “until management can trust you”

Ontdek andere reviews over Prudential

5,0
11 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work life balance okay and the comp is not bad

Minpunten

Little small org changes here and there all the time.

1,0
16 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Minpunten

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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