NOT WHAT THEY PROMISED - werkgeversreview Medicare Sales Agent bij Prudential

1,0
24 okt 2023
Aanbevelen
Goedkeuring directeur
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Pluspunten

Work from home, pays for licensing, provides laptop, and people are nice virtually on your team.

Minpunten

This company isn’t legitimate in what they promise, they mislead the employees and the customers. Shoppers think they’re calling for food benefits, or free cash, not a Medicare plan. You’re dealing with the poorest and most vulnerable people. I call this place elder abuse because the seniors are abusing me on the phone. Most of these people are NOT looking for Medicare plans, they’re looking for food flex card benefits or cash. The inbound calls have limits, half the people hang up or just rude. Then there’s a new 48 hour rule where the shopper has to call you right back or you have to wait 48 hours to call them. It’s the most micromanaged, and scam like sakes job I ever had. They are a rip off for all the work you have to do. If you need something, take it until you can find something else but it’s a fake place as far as the opportunity they promised.

Ontdek andere reviews over Prudential

5,0
11 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Work life balance okay and the comp is not bad

Minpunten

Little small org changes here and there all the time.

1,0
16 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Minpunten

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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