Used to be good - new Chief Customer Officer's implementation strategy may prove great or problematic. - werkgeversreview Project Manager bij Prudential

1,0
18 okt 2015
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Very good benefits / pay / retirement plans. Newark may have a reputation but isn’t a bad town to work in. Fairly high collaboration amongst departments and people are fun yet hard working. Social Media vision, tools, and budgets are great, but under new management pushing very, very aggressive timetable (time will tell).

Minpunten

Used to be great place to work - time will tell if new Chief Customer Officer's version of “fail-fast" will work. Work / life balance no longer exists - new management’s timetable is extremely aggressive with employees greatly pressured to produce or be replaced. Job security is greatly lacking – even highly treasured technical staff aren’t sure who next will be let go. Fired many talented people who did the early heavy lifting instituting dynamic Interactive Media and replaced them with cronies. Also laid-off brilliant Social Media Marketers, and moved running of projects to Product Management, laying off the entire PMO - was quoted as saying PM’s Risk Analysis slowed down time-to-market. After recent firing and layoffs at the Digital Solution Center (DSC), now renamed Chief Customer Office, the lower level core legacy work force has been greatly thinned out, leaving upper management top heavy. Recent motivational scenario: crony Application Dev Manager told long-time QA Manager that if QA couldn't shoehorn testing into reduced time-frame, he would find someone that could. Replacing cubicles with new “open space” work stations will provide little to no privacy, quiet think areas, or an area to call home.

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Reactie van Prudential
10y
We appreciate your honest and candid opinion This information is valuable as we assess our processes and programs. If you’d like to discuss more, feel free to email us at staffing@prudential.com.

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5,0
11 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work life balance okay and the comp is not bad

Minpunten

Little small org changes here and there all the time.

1,0
16 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Minpunten

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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