mijn bescheiden mening - werkgeversreview Customer Support bij QAD

3,0
16 jan 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

een stabiele werkomgeving met een goede sfeer waar zelfstandig werken alleen en in team verband mogelijk was.

Minpunten

geen uniforme salariëring, Personeel management te Amerikaans

avatar
Reactie van QAD
2y
Thanks for leaving a review and for your work at QAD. Good to hear that you found this to be a good work environment. Thanks for your insights on the approach feeling too American. We will certainly take that feedback to our team to ensure we are always taking an inclusive approach considerate of all countries and culture. We wish you well in your next job. Thank you!

Ontdek andere reviews over QAD

5,0
28 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Amazing welcoming and supportive culture, very respectful of work-life balance. Great place to learn and grow.

Minpunten

Very fast paced, you own your performance. Not recommended for someone who wants to "take it easy" or "coast"

avatar
Reactie van QAD
1mo
Thank you for your incredible 5-star review and for your dedication to QAD over the last several years! It is wonderful to hear from an Operational Excellence Coach who truly embodies the high-performance mindset we value. We are thrilled that you’ve found a supportive environment here that balances professional growth with a respect for personal time. Your perspective on "owning your performance" is spot on, and we appreciate you helping us set the bar for excellence in Brownsville. We look forward to many more successful years together!
1,0
23 mrt 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

It was a genuinely great company to work for prior to 2025. Excellent experience working here during the transition stage from On-Premise to Cloud under the previous leadership (Anton). The core QAD ERP is a complex, valuable software that was making solid progress toward a SaaS model before the recent shifts.

Minpunten

Drastic Culture Shift: The workplace became instantly toxic when the new CEO (Sanjay) took over. His first all-hands call explicitly stated the company was doing poorly, setting a deeply demotivating tone. Subsequent calls have been filled with mean-spirited treatment toward employees. Mass Layoffs & Outsourcing: The company let go of highly experienced resources—the backbone of QAD—in the AMER and EMEA regions. They completely outsourced critical Cloud Operations (which maintains the core infrastructure) to a vendor in India that has zero knowledge of QAD. Severe Micromanagement: Because the new outsourced team lacks domain knowledge, there is intense micromanagement, and leaders are now expected to be available 24/7 to compensate. Misguided Strategy: The new leadership immediately scrapped ongoing developments to focus entirely on customer support. There is no job security left in the AMER and EMEA regions. Misleading PR: Don't believe the social media hype or paid articles. The heavily boasted AI integration is actually a tool developed by Redzone, and despite a "great launch" in November 2025, nothing has actually gone live yet.

11
avatar
Reactie van QAD
2mo
Thank you for your ten-plus years of service and for your significant contributions to our Cloud transition. It is disheartening to hear that your experience changed so drastically, as we take your concerns regarding culture and leadership very seriously. We are currently navigating a period of significant evolution, and while these transitions are difficult, we value the expertise that built this company. We appreciate your candid feedback and wish you nothing but the best in your future professional endeavors.
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