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      QVC

      Onderdeel van QVC Group

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      Reviews voor QVC

      CST Rep- Staff is nice, Low Pay, Unrealistic Call Handle Times - werkgeversreview Customer Service Representative bij QVC

      3,0
      5 feb 2026
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Staff is nice and good benefits.

      Minpunten

      Unrealistic Call Handle times due to customers trying to keep you on the phone for numerous problems. If you try to get off the phone after repeating yourself numerous times, they get mad. Quality Team is very picky on scoring you on your calls. Low pay for the level of stress. Meeting the AHT is very stressful and then upsells, plus quality grading you on your calls. $15 per hour and caps out at $17 per hour in 2 years. Customers can really be manipulating and hateful if they don’t get their way. They immediately ask for a supervisor if they don’t get their way.

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      5,0
      8 dec 2025
      Specialist
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      There were tons of Nice people

      Minpunten

      Low pay compared to other companies

      1,0
      13 mei 2026
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Work from home, is about the only pro for the job

      Minpunten

      No work life balance at all, you will NEVER get requested days off approved even if you put it in 10 days in advance, strict attendance policy, their metrics are insane, with mandatory upsells now being 3% and have to do an upsell now WITH EVERY CALL not just sale calls even if the customer is upset, went from 2%-3% upsell goal, I personally started with 38 people in my training there's maybe 3 of us left, you don't even get to breathe between calls, and told not to use the bathroom during high calls times is crazy.

      1
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