QVC

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Avoid if you can - werkgeversreview Customer Service Representative bij QVC

1,0

23 jan 2025

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Unpaid time off is usually available

Minpunten

Quality is always reviewing your calls and will fail you on even the slightest thing. Examples would be- if you and the customer accidentally speak at the same time Quality will see it as over talking the customer. If you try and engage with the customer to build rapport to try and sell that customer an item which is a requirement in order to keep your job Quality will see it as unnecessary time on the call. If you do not address the customer by both names on a account. Their ridiculous Quality evaluations is why I left the job after numerous years.

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5,0

8 dec 2025

Specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

There were tons of Nice people

Minpunten

Low pay compared to other companies

1,0

13 mei 2026

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Work from home, is about the only pro for the job

Minpunten

No work life balance at all, you will NEVER get requested days off approved even if you put it in 10 days in advance, strict attendance policy, their metrics are insane, with mandatory upsells now being 3% and have to do an upsell now WITH EVERY CALL not just sale calls even if the customer is upset, went from 2%-3% upsell goal, I personally started with 38 people in my training there's maybe 3 of us left, you don't even get to breathe between calls, and told not to use the bathroom during high calls times is crazy.

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