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      QVC

      Onderdeel van QVC Group

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      Reviews voor QVC

      Great benefits/not so great experience - werkgeversreview Customer Service Representative bij QVC

      3,0
      9 apr 2025
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      QVC offers pretty good coverage. Offers remote opportunities. Paid time off. Decent employee discount. Multiple trainings on techniques and workshops

      Minpunten

      Now merging with HSN they have gone under several and swift changes increasing sales goals and pressuring constantly to upsell. Also they only allow credit for certain things. Systems are not reliable always encountering a tech issue. Because of this it affects customers orders and billing. Customers complaining that quality of QVC is not the same. Most customers are elderly and do not like that they don’t receive paper return labels. QVC now processes returns online they are trying to get customers to adapt but because they are elderly and most don’t like to go online.

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      5,0
      8 dec 2025
      Specialist
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      There were tons of Nice people

      Minpunten

      Low pay compared to other companies

      1,0
      13 mei 2026
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Work from home, is about the only pro for the job

      Minpunten

      No work life balance at all, you will NEVER get requested days off approved even if you put it in 10 days in advance, strict attendance policy, their metrics are insane, with mandatory upsells now being 3% and have to do an upsell now WITH EVERY CALL not just sale calls even if the customer is upset, went from 2%-3% upsell goal, I personally started with 38 people in my training there's maybe 3 of us left, you don't even get to breathe between calls, and told not to use the bathroom during high calls times is crazy.

      1
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