Best years of my life - werkgeversreview Senior Technical Support Engineer bij Quest Software

2,0
15 apr 2021
Aanbevelen
Goedkeuring directeur
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Pluspunten

I worked at Quest between 2001 - 2016, when I got made redundant. These 15 years where the best working years of my life as I worked with people, that went on to be friends outside of working for the company. When there was issues, you communicated it to management and if management found issues they did the same to their staff. For me personally, there was a few times that management insisted that I took time off and did it on a quarterly basis as they felt I was getting burnt out otherwise. It was and still is the best paid job that I ever had in my working career.

Minpunten

For the most part when the current owners took over in 2016 and began the gradual process of moving the support for European Customers to India, due to the cost of the support staff they were having to pay in Europe, specifically in the UK. Many customers after being made redundant became friends on social media platforms and they tell me that the support service was never the same again and that they are having to regularly chase the support engineers to escalate the issues in a timely manner to the development teams to get resolution to their issues.

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Reactie van Quest Software
5y
Thank you for taking the time to leave a review during what is surely a tumultuous time in your career. The changes in our Support team were necessary for a number of reasons. While not everything has been smooth during the transition, our customer satisfaction scores have remained high throughout the shift and that speaks volumes to us about the success of this change. Good luck in your next role. Best regards, LuAnn CHRO

Ontdek andere reviews over Quest Software

5,0
1 jun 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I’ve had the opportunity to be part of this organization through multiple phases of growth, change, and transformation. Like many companies in the tech space, there have been challenges and periods of transition. What continues to stand out to me is the organization’s ability to adapt, evolve, and keep moving forward. There is a strong focus on innovation, continuous improvement, and finding better ways to work. Current leadership encourages employees to share ideas, embrace change, and help shape meaningful improvements. I’m especially excited about the growing focus on new technologies and AI, and how they’re being used to help teams work smarter, faster, and more effectively. One of the things I value most is the culture. Employees are encouraged to bring their authentic selves to work, share different perspectives, and participate in programs such as Employee Resource Groups (ERGs) that foster connection, belonging, and community. I’ve appreciated the organization’s continued investment in these programs and in creating an environment where employees feel supported, heard, and valued. One of the most rewarding parts of my experience has been watching people grow their careers over time, whether that’s taking on new opportunities, moving into leadership roles, or exploring entirely new paths within the organization. In my experience, those who are willing to learn, have a growth mindset, stay adaptable, and embrace new opportunities can build long and rewarding careers here. After nearly a decade with the organization, I still believe its greatest strength is its people, culture, and commitment to continuous growth and improvement. I remain grateful for the opportunities, experiences, and relationships that have made my career journey both rewarding and meaningful.

Minpunten

Like many organizations, periods of growth and transformation can create change and uncertainty. Success often requires adaptability, a willingness to learn, and an openness to evolving priorities.

4,0
1 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Quest Software is a great place to work. The people are genuinely good people, very knowledgeable, and always willing to help. Quest is a strong environment if you enjoy solving complex technical problems, working with experienced teams, and helping customers address real business and security challenges. The company has a deep portfolio, talented employees, and many opportunities to collaborate across sales, presales, product management, engineering, and customer-facing teams. I also appreciate the flexibility, the trust given to senior employees, and the ability to contribute strategically beyond a narrow job description.

Minpunten

Like many large technology organizations, processes can sometimes be complex, and internal alignment across teams may take time. There are also opportunities to improve enablement, communication, and consistency around product packaging, roadmap visibility, and internal workflows.

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