Many roles were moved offshore. The offshore employees are absolutely terrible. They don’t know how to work claims properly. I don’t understand how this company still has clients. I have seen a large amount of claims being written-off as a result of the garbage “work” by offshore employees. The US employees are constantly cleaning up their mistakes. Yet, this company would rather hire cheap labor overseas than keep US employees. Do not waste anymore time looking for jobs at this soul-sucking place if you live in the US. You will regret working here. This place does not value their employees. Do not believe their lies.