A decent job, but have to be the right person for it - werkgeversreview Customer Expert bij RAC

3,0
9 aug 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- generous base pay with added OTE - friendly atmosphere - great benefits e.g. blue light card and other discounts

Minpunten

- unrealistic targets - can be very stressful - training is in a classroom setting and focuses on the products they offer. You’re expected to go out on the floor after training and immediately start taking phone calls despite having no training on the phone systems. - You are tracked on EVERYTHING. You are allocated a certain amount of time for toilet breaks etc. - Work life balance isn’t great

avatar
Reactie van RAC
10mo
Thank you for sharing your experience. We're glad to hear the team atmosphere, pay, and benefits have been positive for you. We know target-based roles can be challenging, especially during busy periods, and we’re truly grateful for the dedication our customer service teams show. We're sorry to hear it's felt stressful at times but please know, your feedback is important and helps us improve how we support our people. If you'd like to talk more, please reach out to your line manager or the People Team - we’re here to help.

Ontdek andere reviews over RAC

5,0
25 nov 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Part time, flexible schedule, independent

Minpunten

Last minute changes, hours dropped at last minute

4,0
6 jan 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Love working with people daily

Minpunten

Long hours but 2 days off weekly

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