Pluspunten
Before I list everything, I want to preface this by saying that, with what RDI is, your experience ultimately depends on what department/campaign you get put on. RDI is an outsourced call center that handles customer service phone calls for a VAST multitude of different clients/companies. Procedure and the nature of the work changes drastically depending on which of those said companies you get put on to work for. Everything I am about to say is only my personal experience in only just one of those said campaigns/departments. I cannot speak on the other available campaigns that are available. - My pros include: - work from home (if you see that as a positive) - decent pay for the nature of the work - a casual and easygoing work environment (most times) ... and that's about it.
Minpunten
Before I get into my cons, again, I want to reiterate, this is for only MY experience for just ONE client that I unfortunately cannot name due to an NDA contract that you have to sign when you get put on these campaigns. - My cons include: - work from home (if you see that as a negative. trust me, there is negatives to it) - wishy-washy client/company who's constantly changing the script or process to handle their work. then *you* end up getting in trouble for it later because you're not following things they changed only 2 days ago. - weekly "coaching" sessions that essentially just berate me for acting like an actual human on the phone than talking like a robot to people, following the clients script and requests. (if you're gonna have me act like a lifeless robot over the phone... then why am I here?) - on the subject of these coaching sessions, QA listens to your calls and grades you on your performance and adherence to the client's script and requests. QA does not do a good job in the SLIGHTEST about communicating what you do wrong. at the most you'll get a 5 word sentence about something. most times though, it's a vague, 1 word note like "empathy" with no clarification on what that even means. - very all over the place/non-concrete or routine schedule. i'm basically having to clock in/out at different times almost every day of my weekly schedule. it makes trying to balance life hobbies, errands, and just sleep time almost impossible - they want you to just, again, act like a robot and just sit and hammer away at your work for 8 hours. god forbid you go get a drink or have to use the restroom. they don't pay you for those 3 minutes while you're gone. - had me clock in, by myself, on easter sunday, to do outbound calls. many people i called on that day were very angry. - bi-weekly pay. not a huge issue for me, but a lot of people I know don't like bi-weekly pay. - my training period was only a whopping 3 days, then I was thrown to the wolves to figure out everything else on my own. this also goes back to the client changing a bunch of stuff just about every month so i'm having to unlearn things i've learned not only from my other team members trying their best to help me, but what i've just learned by myself as well. - with my job in particular being work from home, i was under the impression i would be able to juggle work and then other side hobbies and dreams of my own at the same time. could not have been more wrong. ill say it again, the work/life balance is not great. - among a bunch of other things I'm probably forgetting...