CSM - werkgeversreview Customer Service Manager (CSM) bij Renaissance Learning

Flexible, remote first, friendly team

Has had slow growth for several years

Some of the most amazing people you’ll ever work with. Generally supportive peers. Leaders are kind and not intentionally toxic. Strong brand recognition and a variety of solutions to enable solution selling.

The culture of the organization seems to have succumbed to the broader climate surrounding politics and education. Immense pressure is placed on sales team to deliver in saturated territories with beyond unachievable quotas for some and cake quotas for others. No cost of living increases, lots of layoffs and unclear path for growth with an egregious lack of transparency from leadership about the glaring issues. NONE of this seems intentional or malicious-it just seems like a lot of behaviors caused by extreme desperation.