Disorganized and chaotic - werkgeversreview Call Center Representative bij Reputation

Reputation apparently thinks that no matter how much experience, training, and education you have, or what skills and abilities you've accumulated, and that they could actually desperately use, they don't want you if you can't meet their unfocused and arbitrary metrics, that in actuality in no way measures your true value, or potential benefit to the company. If you can't meet metrics that you have no direct control of, and that management can easily manipulate, then they don't want you here. No need bother to apply. Companies used to be smart enough to acknowledge and recognize an employees skills, and put them to use to benefit the company. They would delegate duties efficiently and effectively for the better of the organization. They didn't throw away year of skill and experience because of some comparatively irrelevant number that the entire rest of the industry doesn't even consider. There is a significant disconnect between executive level management, and operations. It isn't all about the numbers. A smart company, like a sports team, puts people where they're strong. Where their skills will be of the most benefit and value to the team. Reputation has everyone doing everything. Not everyone is a good trainer, or a good document writer, and not everyone should be doing those things, so consistency is virtually nonexistent. There's no structure to their training, or their resources, which I could have offered, with my verifiable, successful and diverse background. They promote people who have no experience in management, let alone organizing complex operations, and have no idea how to do it. They don't know how to train, or how to get their resources current, and in order. Getting assistance with even the simplest of issues can typically take days. It doesn't take a genius to see that if they had better help available, as well as better training and resources, there would be more cases closed much more quickly. I've worked in smooth operations that were very well structured, and organized. I tried to objectively impress on them how efficiently operations can operate, but they had no interest. By comparison to many, this operation is not only disorganized, but quite chaotic. Reputation would rather pay you thousands of dollars for months and months of effort, then discard you for some arbitrary number that you have no significant control of, even if you have skills that the company sorely needs. Skills that were on your resume the day you were hired, but go ignored. They also promise you Vacation pay to get you to accept the offer of employment, but then once you're hired they inform you that you don't get your accrued vacation pay at separation. This is indicative of their overall mentality.