Poor product efficiences across the spectrum leading to horrible client retention rates. They do not care though because they just churn and burn new employees and clients each year. They will assign someone less accounts and give them the same quota as person with triple the volume in their account pool. Expected to magically make quota. Only a few can hit quota due to lopsided account disbursement. Tied to que all day which forces you to manage other peoples clients and lose hours per week helping others. Phone system is bad and goes down so calls are lost. Highest priced in the ORM space with least efficient services. Move accounts around all the time upsetting clients leading to bad service. Use a scorecard that makes no sense as a tool to fire people who are working hard but cant hit numbers due to lack of accounts or volume.
