Responsive

Reviews voor Responsive

Good Company, Bad CS Leadership - werkgeversreview Customer Success Manager (CSM) bij Responsive

2,0

16 jul 2024

Customer success manager (csm)

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Truly impressive software, intelligent/personable C-suite officers and solid compensation and benefits. Responsive is an industry leader and I'm highly optimistic of the company's future.

Minpunten

Revolving door at management, poor rollout of new policies and generally incompetent CS leadership. CS leaders overpromised metrics to executives and then panicked when the metrics weren't met. There is no consistency - books of business, KPIs and retention strategies change every few months. Finding your footing in the CS department is impossible with the current personnel.

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5,0

4 feb 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

It is rare to work for a business that has such an incredible story, incredible market fit, and genuinely good people. I have admired this company for 10+ years and worked here ~2 years.

Minpunten

Sometimes I miss working in an office.

4,0

20 mei 2026

Account executive

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Enjoyed SMB management, some really good people in the org

Minpunten

CEO is great, CRO is clueless

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Reviews voor Responsive Reviews voor Customer Success Manager (CSM) bij Responsive Review voor Responsive