Lead Customer service Representative - werkgeversreview Customer Service Representative bij Right Stuf

I've worked at Right Stuf for a little over a year now, and honestly my personal experience has been very positive. I joined during a time when there were many experienced people in my department, so I was able to get a lot of help on training and I never felt like I was unprepared for any task. The manager in my department has changed since I joined, but both managers were great in my opinion. Overall, everyone in the company seems approachable and helpful, both in my department and outside of it. In my entire year of working here I can't really recall any bad or unfair moments. This is only my personal opinion of course but, in my department at least it feels like it's a good atmosphere. Also, on another note, the benefits are awesome here!

I suppose a slight con would be that all the company parties and gatherings during the weekday are mandatory- and while these are very fun, sometimes I wish that employees would be allowed to not attend them if they want to keep working. I understand that the company wants to make it's employees feel like a family and do teambuilding and such, but sometimes these events, though short, seem like a distraction more then anything. And if an employee asks to not attend they may be seen as 'unsocial' or not interested in 'building teamwork'. And personally I wish this was not the case. It's not a big con though, more of a personal opinion.

The people who work here are great. Getting to know them definitely made it difficult to leave.

Pretty much everything else. When I first started, it seemed like morale was decent, and ownership cared about the company. The longer I was there, the more obvious it became that was not the case. The management team says that they value feedback, and provide employees with feedback, but they don't. They don't want employees to gossip (to the point that they intentionally withhold information - what do you think that makes employees do?!), but then they gossip to and about the employees. They do not let employees know if there is an issue until they've basically already made the decision to terminate them - no corrective action on the employee's part will change their mind. Upper management kept saying that ownership made the worst business decision by hiring friends, replaced them, and then... hired their BFF, who they also live with. Employees do not feel comfortable coming forward with issues because of the relationship. That sort of hypocrisy does not breed trust. Upper management fails to notice the trickle down effect - your employees won't stop gossiping when you are doing that very thing, and they aren't going to want to work for someone they can't trust. It seems as though ownership has lost their passion for the business, and turned over the reins to people who care more about themselves than the people making the business run.