Autonomy and customer focus, but competing priorities exist - werkgeversreview Account Manager bij Rivia Health

I’ve worked here for almost two years, and I can genuinely say this is the happiest I’ve been at any company. I truly enjoy my role and the people I work with. While there are busy days (and stressful ones, like any job), that never takes away from the support and kindness that’s felt on a daily basis. Leadership is a huge strength here. Our CEO and COO are thoughtful, level-headed, and genuinely kind. They’re approachable, open to feedback, and willing to listen, which makes a big difference. There’s a strong culture of collaboration, and teams are always willing to help each other out or work through challenges together.

The company is spread across different locations and time zones, so you don’t always get that in-person connection with coworkers, result from any remote job.

I’ve been at Rivia Health for over three years, and watching the team build a top-rated patient payment experience has made my role as a salesperson much easier and super fulfilling. The product continues to improve through direct customer feedback and strong collaboration across teams. The development team executes quickly, and the account management team always helps our customers optimize performance. The earnings potential is significant, which I attribute to the strength of the team and the opportunities available at Rivia. The environment rewards people who are willing to navigate change, work through ambiguity, and approach problems creatively. This is a highly relationship-based business, and I’ve really enjoyed building long-term relationships across medical networks. I’ve also appreciated the opportunity to travel (enough to stay connected without overdoing it) and to spend meaningful time with teammates, current customers, and prospective partners in a few great cities.

Training early on is often just enough to get you up and running, with a lot learned on the fly through the market and direct customer feedback. That said, as the team has scaled, there’s been more bandwidth and collaboration, making it easier for new reps to ramp faster and earn more quickly. We’re also seeing more inbound leads as traction in the market grows, so many of the historical challenges are beginning to solve themselves in this next phase of growth.