Great company, bad upper management - werkgeversreview Remote Support Team, Senior Manager bij Roland Technology

Thank you for taking the time to share your thoughts. We certainly are sorry to hear your negative experience with upper management and in this position. A few comments: It is quite true that our managers do try to take charge of their teams and "manage" them when needed. A major part of small business IT is often working with broken networks, old software, and budgetary constraints. We try give our team the autonomy to take the initiative to make recommendations on how to fix these things and be part of the solution rather than just push the problem to someone else. In general, a good remote team should resolve up to 80% or so of client tickets, so it isn't out of the ordinary to have the remote team resolving the vast majority of tickets. Our health insurance is in line with the averages, and as of 2017, 50% is and has been paid by the company for our employees. The averages for insurance are just really high. Again we are sorry that your employment with us did not end positively and do wish that we could have an culture where playing online first person shooter games with your team while our clients wait for their issues to be resolved could be a highly successful business model. We just believe our customers deserve better and the games should be reserved for break times.