Root Inc.

Reviews voor Root Inc.

Employment - werkgeversreview Sr Customer Experience Representative bij Root Inc.

1,0

31 aug 2025

Sr customer experience representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Work from home is nice

Minpunten

Their unlimited PTO is the biggest joke around. They get you in the door with that promise and then you can’t take anything. As someone who has worked in the insurance industry for years, their procedures are a freaking joke. The only reason I’m still there is that I can’t quit u til I have another job. I keep hoping they will fire me, but apparently you can’t get fired. They do random audits and no one can pass them because they put too much emphasis on their process guides which are a huge joke. They also lied about the job in the interview to make sure you don’t really know what your job will be.

Reactie van Root Inc.

8mo

We understand the importance of a work-life balance at Root, which is why we offer permissive—not unlimited—leave, empowering teammates to take the time off that they need without a requirement of accruing hours or a maximum amount of days off. Our PTO policy also necessitates ensuring appropriate coverage to support our customers. We aim to make this policy clear to candidates prior to accepting an offer, so we will be looking into your feedback. Based on your review, it sounds like you are still a member of the team here at Root. If you have concerns about your PTO requests, please feel welcome to connect with your manager or HRBP so we can support you.

Ontdek andere reviews over Root Inc.

5,0

23 apr 2026

Sr customer experience representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

remote, anywhere in the world pays for license

Minpunten

no cons at the moment

Reactie van Root Inc.

1mo

We're glad you enjoy working where it works best for you in the US. Thanks for the 5-star review.

3,0

20 mei 2026

Total loss adjuster

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Unlimited PTO and Flexibility with Remote Work.

Minpunten

Unmanageable workloads; the need for OT based on the amount of claims assigned is not sustainable.

Reactie van Root Inc.

We appreciate your contributions to Root during your time with us and are glad to hear you enjoyed flexibility. Wishing you the best.

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