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Thank you for your feedback. We’re so sorry to hear about your experience and the frustration it caused. This is not the standard we aim to provide. Effective communication, proper onboarding, and supporting our teams are key priorities for us. We take all feedback seriously and use it to understand where things may have gone wrong and how we can improve. If you're open to sharing more about the issues you experienced, please contact marketing@sb-fm.co.uk. We’d like to ensure your concerns are reviewed and addressed appropriately.