SMG

Reviews voor SMG

People are great but feel issues are not heard. - werkgeversreview Client Team bij SMG

2,0

18 sep 2023

Client team

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

- The people are great and are great to work with for the most part. - The benefits are good. - The clients you work with are recognised companies. - There is a 2 day training programme however if not done in the first week of joining it is something you will immediately have to do. Also it is not agency specific and therefore doesn't offer the information you really need.

Minpunten

- Senior management push for results while not wanting to support, the most that happens is your calendar gets rearranged. - The balance between the stress of the job and the enjoyment within the team is massively off and yet the business doesn't seem to want to address either with any sort of urgency. - When issues are flagged outside of management and to the people team, they do not check in or address this and simply leave it for management to continue to look after. This leaves you feeling ignored and unimportant. - While there are a number of people mentioning feeling overworked and underpaid these issues are not addressed other than to be told it is being looked into. - The onboarding process is, to put it bluntly, non-existent. I would recommend that unless you are coming in from a junior level and have a good manager (which have virtually all left) or have a shopper background then this isn't the role for you.

Reactie van SMG

Hello, Thank you for sharing your feedback with us. We are saddened to hear about some of the areas that you have raised, and would really like to understand this better. Here at SMG, we always want to support people to find their own balance and encourage this - as a fast-growing business, we of course understand there will be busy periods in order to provide a great client service, but regularly find time to celebrate our successes as a business. If you’d be open to a conversation, please get in touch with Elly Kirk (confidentially if you’d like) to have a proper chat about this.

Ontdek andere reviews over SMG

5,0

17 apr 2025

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

People are really engaged and excited to collaborate. The management are really open and honest about the company and always willing to give up their time

Minpunten

Hours can be long, however it always feels like this is rewarded.

Reactie van SMG

Thank you for sharing your feedback with us. We’re really pleased to hear that you've had such a positive experience at SMG and that our collaborative culture and open communication from leadership have stood out during your time here. We’re especially glad to hear that you feel supported and that the energy and engagement of your colleagues continue to make a meaningful difference, our people are at the heart of what makes SMG a great place to work.

3,0

29 mei 2026

Anonymous employee

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

- Similar-minded colleagues make an enjoyable work environment. - Flexible working schedule is useful. - Managers offer freedom to develop, and work autonomously. - Good progression opportunities (only if you're lucky).

Minpunten

- The workload is AWFUL. You see it mentioned on almost every review on here, spanning years back, and they provide the same response about how they're working on it or actively looking at it. I can assure you that is a complete and utter lie. They do absolutely nothing to try and make workloads manageable, as they are constantly trying to cut costs, streamline teams, and most recently force redundancies and pay freezes. They may act performative on LinkedIn professing how much they care about your wellbeing, but they most definitely do not take any steps to make the job manageable within the time you have, and therefore everybody is stressed out and overworked. (I am sure they will provide the same banal AI-generated response here about how they're committed to making workloads more manageable, or something along those lines. Don't believe them.) - Base salaries are not competitive (partly why there's such high turnover). £33k for a Senior Executive role in London is terrible. You will also struggle to progress from there in most teams. - Disorganisation. Processes are convoluted, tedious, and waste lots of time. Too much admin & trivial nonsense is a large reason why the workload is too high (they have no idea how to solve this by the way).

Reactie van SMG

Thank you for taking the time to share such detailed feedback and for your contribution during your time at SMG. We're pleased to hear that you valued the support of your colleagues, the flexibility available, and the autonomy provided by managers to help people develop in their roles. Creating an environment where people can do their best work is something we deeply care about. We also recognise the concerns you've raised around workload, processes, and remuneration. We understand that these areas can have a significant impact on employee experience, and we're sorry to hear that this was your experience during your time with us. As our business continues to evolve, we regularly review how work is prioritised, how teams are structured, and how our processes support people in delivering great work as effectively as possible. We appreciate you taking the time to share your perspective and wish you every success in the future.

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