STAY AWAY - werkgeversreview Call Center Representative bij SP Data Digital

1,0
4 okt 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Management hardly know what they’re doing so they don’t enforce any policy. People are often high at work and the don’t notice when we go on break without clocking out and dress code is never enforced.

Minpunten

The payroll team can never get our pay correct; they owe me PTO but I doubt I’ll ever get it. The TL’s try for the most part but the rest of management is horrible to deal with. They have an “open door” policy but they don’t care what we have to say. The HR lady is a nightmare to deal with, the site director (Justin Porter) is an idiot that just sits in his office with the door closed all day. Maybe other centers are better organized but the one in Rio Rancho, NM is a nightmare to work at.

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5,0
18 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

understanding and great training. nice mentors and all

Minpunten

no cons for me at all

3,0
22 jan 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

flexible scheduling, offer of part or full time,

Minpunten

you lose money when you advance. warranty specialist is repetitive and its extremely hard to work in a role where you know your misleading people as if your conning people who need the most to buy something that you know your hiding key details about. I personally didnt do well at it. When a grown person tells me NO THEY DO NOT WANT THE APPLIANCE CARE PLAN, i say OKAY! WELL ILL SAVE THIS QUOTE TO YOUR FILE FOR 30 DAYS IF YOU CHANGE YOUR MIND JUST GIVE US A CALL BACK. needless to say, i advanced to retention specialist quickly. when you advance - you lose your bonus which isnt very much but still, your taking on the ugliest part of the company with the angriest customers who are realizing those details of the plan they purchaced. and when the customer calls MAD AS CAN BE, your still expected to ask them if they would like to purchase the appliance care plan for their other appliances.

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