SPB

Selfish and false - werkgeversreview Claims Handler and Customer Service bij SPB

1,0

20 nov 2019

Claims handler and customer service

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Everyone appears friendly and happy

Minpunten

Nobody is that friendly or happy. Managers do the bare minimum and sometimes refuse to help advisors on the phone with problem customers. They make the advisors answer emails at the same time as answering calls. Very clicky, if you're not on certain peoples social levels you will be singled out. HR dont care and do anything to stand up for the business rather than the staff.. higher turnover of staff than most sales companies which is dreadful for a contact centre.

Reactie van SPB

Dear former employee, We are saddened to hear that your personal employee experience, whilst working here within our teams, was not a positive one. To help us better understand your review we would encourage you to contact us at HR@spbuk.com and help us to better understand your areas of dissatisfaction in more detail. We are committed to providing a positive, friendly and enjoyable working environment and would welcome your feedback to enable us to move forward on our continual improvement journey.

Selfish and false - werkgeversreview Claims Handler and Customer Service bij SPB

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