Good exprience thus far - werkgeversreview Customer Success Manager bij Screencastify

I joined under the original leadership of the company, and it was fine, but thats about it. Company didn't feel that it was growing into what it needed to be and the leadership was ok with it just kinda bumping along. I was starting to look at new positions when the new leadership came in. They really changed the culture to a more driven and motivated culture. They saw potential in the company and wanted to make it the best they could be. Unfortunately, some of my colleagues didn't feel the same.

I wish we had pursued some of the opportunities we had on the corporate side of the business, rather than staying solely in education.

The only good thing about this company was the people who worked here and at this point, most of them have all left because of the toxic culture.

The CEO micromanages every person and project to feed his need for control, despite having no real understanding of the edtech landscape or how schools operate. He lacks empathy and makes impulsive decisions without data or rationale. Employee well-being is not a priority. ICs are treated as dispensable. Turnover is high across the board: ICs are leaving in droves, and even leadership has begun to exit due to the unhealthy work environment. As more employees left, remaining staff were expected to take on more work with no additional compensation. Benefits were continually stripped away, and morale continued to decline. The CEO consistently over-promises and under-delivers to customers to chase revenue, regardless of the damage it causes to relationships or long-term trust. I witnessed this firsthand. It’s demoralizing for both employees and customers. Leadership openly gossips about individual contributors and speaks unprofessionally about team members. The culture is toxic, lacking in respect, transparency, and integrity. The CEO is also deeply hypocritical. He insists on hiring only in the Chicagoland area to mandate three days a week in-office, while at the same time outsourcing work overseas for cheap labor rather than backfilling roles. It’s clear the in-office policy isn’t about collaboration, it’s about control. Finally, there is no strategic direction. We’ve pivoted multiple times—from focusing on education, to corporate, back to education, and now trying to rebuild corporate momentum again—all under the erratic leadership of the CEO. It’s chaos, and the company is spiraling as a result. Cannot recommend enough to avoid this company at all costs.