. - werkgeversreview Business Analyst bij Securian Financial

• Facilitated Agile ceremonies to ensure efficient project execution and team collaboration. • Developed and customized solutions using MS SharePoint scripting for MS Office applications, enhancing system capabilities and automating tasks. • Designed and managed Tableau dashboards and reports, delivering real-time insights into key performance indicators to support data-driven decision-making. • Performed Gap Analysis of the As-Is and Should-Be processes within the organization to analyze and fill the existing gaps in the business processes. • Executed functional testing and documented defects and enhancement requests in Jira, coordinating with developers to resolve issues and enhance system performance. • Defined terminology and performed stakeholder analysis, gathered and documented business requirements, modeled business processes, and led Joint Application Development (JAD) sessions to ensure comprehensive and accurate project deliverables. • Leveraged CRM systems to manage client interactions, track communications, and maintain detailed records to strengthen client relationships and support effective service delivery.