High Expectations Without any Guidance - werkgeversreview Customer Success Manager bij Sense

2,0
16 sep 2025
Aanbevelen
Goedkeuring directeur
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Pluspunten

Structured processes and tools in place to manage accounts. good onboarding program

Minpunten

Managerial pressure and bias: Clear favoritism toward long-tenured employees created an uneven environment. Dual reporting & meeting overload: Reporting to two managers meant multiple 1:1s weekly (3–4 hrs), leaving less time for strategic client work. Poor respect for personal time: Expected to work during days off with tasks framed as urgent but later deprioritized. Unrealistic comparisons: Performance was benchmarked against tenured peers without acknowledgment of ramp time. Dismissive leadership responses: When workload concerns were raised, leadership attributed it to “poor prioritization” rather than offering support. Lack of developmental feedback: Focus was more on pointing out shortcomings than on coaching strengths or building confidence. Burnout culture risk: Constant pressure, lack of balance, and absence of constructive leadership contributed to mental exhaustion.

Ontdek andere reviews over Sense

5,0
6 mei 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Absolutely love the people I worked with at Sense

Minpunten

None that I can think of

3,0
30 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

-The CSM team at Sense includes some of the brightest, most talented individuals I've ever had the pleasure of working with

Minpunten

-Leadership has very little understanding of what existing clients require. When clients threaten to churn they offer the latest new product but offer minimal support, leading to even worse experiences for the client and inevitable churn -Bonuses are not achievable as they are based on company performance not individual performance -No raises provided for multiple years in a row -PTO is not unlimited as advertised, and leadership actively guilt's you not to use it -The product is different for EVERY client, regardless of what ATS they use. Two clients on the same ATS can have vastly different data fields, and with regular book of business changes it can be difficult to understand how to help your client -Sales Reps overpromise potential clients features that do not exist, leadership then blames CS for not being able to accomplish what sales fabricated -Everyone's plate is too full. With layoffs after layoffs and no attempt to rebuild the workforce, everyone is burning out, and theres no end in sight.

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