Good company but don't work in contact center - werkgeversreview Contact Center Representative bij Sentry

2,0
7 jan 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Benefits are okay. Competetive pay.

Minpunten

Training is the worst. High volume of calls. Bad leadership. High turnover.

avatar
Reactie van Sentry
1y
Thanks for your feedback. We understand the importance of a manageable workload, and we’re always working to ensure our associates enjoy a positive work/life balance. Our Customer Service and Operations team is built on supporting one another and providing the training and resources to help our associates succeed. Every associate should have regular conversations with their manager to review their situation and get support where needed. Your feedback helps us continue to provide a positive employee experience at Sentry. Javier Sotelo – Senior Director of Talent

Ontdek andere reviews over Sentry

5,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

work life balance is great

Minpunten

pay is below national average

avatar
Reactie van Sentry
3d
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
4,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

hybrid, very good benefits, mostly good work life balance

Minpunten

on call sucks so bad, more flexible work from home schedule would be nice

avatar
Reactie van Sentry
3d
We appreciate your feedback and review. We’re glad to hear our benefits and hybrid work model are something you enjoy. On-call work is essential to supporting our teams, and we understand the value that our Developers bring to the organization. The hybrid work model is also essential to Sentry’s culture, as it allows for balance and collaboration each week. Javier Sotelo – Senior Director of Talent
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