Pluspunten
Equipment is provided, paid training (about two months) with live call days to practice learned skills. Mandatory Time Off is given to lower tier employees first, and moving to higher tiers is based on your statistics, so improvement is rewarded.
Minpunten
emotionally exhausting as all customer service can be. during months that aren't busy there can be Mandatory Time Off added last minute to your schedule. It can be for full weeks. Voluntary time off is rarely offered above tier one employees, and never to tier four employees. Work schedule can only be viewed when logging in to the work computer after signing in to the contract's account. Senture email cannot be added to personal phone, which is understandable, but passwords have to be changed regularly making signing in through the browser difficult. During weeks where they making people take MTO they will still hold interviews. Must attend all of training, with 24 hours being that max you can miss before they tell you to try for the next time they're hiring. Last minute team shake ups, no warning that you've been added to a different supervisor's team. During mandatory time off calls can be back to back, and during enrollment periods call are almost always back to back.
