Drink the Kool-Aid and Boys Club Only - werkgeversreview Anonieme werknemer bij ServiceTitan

1,0
30 apr 2018
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

1. The pay is decent 2. One of the few unicorn companies in Greater LA Area

Minpunten

1. Management is incompetent: people would rather save their ego than do what is right 2. It is like high school: a lot of departments are immature and entitled and think they know everything 3. No work-life balance: they expect you to slave away 24/7 4. The way they describe culture is a facade: It is cut throat... And people are rude, passive aggressive or fake (sometimes all 3) 5. They think material things like snacks and bean bag chairs make up for how miserable your job can be: doesn't matter what team you're part of... they say they are trying to achieve the extraordinary, but they do it at the expense of their employees 6. People are not afraid to throw you under the bus: one minute, you're friends then all of a sudden someone calls you out and makes you look bad in a meeting 7. It's all about the boys club: If you're chummy with "the crew" in the executive team or senior management, you can do no wrong... super disappointing 8. You will likely start smoking cigarettes: It makes you wonder why so many people need coping mechanisms at this place (See items 1 to 7) 9. People come to work hungover or high, management included: ENOUGH SAID 10. They think they are the best company under the sun, but they're not: My advice is... find a place that will actually respect you and won't insult your intelligence

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Reactie van ServiceTitan
7y
Thank you for your feedback and we’re sorry to hear that this was your experience. In partnership with our Learning and Development team, we have launched a People Manager Handbook and People Manager Development programs to strengthen the knowledge and skills of our managers. Giving all Titans a voice in the workplace is important to us - our charter groups include an LGBT/Straight Alliance and a Women’s Diversity Charter. These groups provide fun and educational/experiential opportunities to all Titans. The goal of these efforts is to foster an even healthier, more engaged and inclusive workplace.

Ontdek andere reviews over ServiceTitan

5,0
30 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

great product, demos are put up for you.

Minpunten

quota is a little unreasonable. pipeline can be garbage.

1,0
17 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Minpunten

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

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