Please Consider Somewhere Else - werkgeversreview Sales Development Representative (SDR) bij ServiceTitan

2,0
7 mrt 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

Great benefits. Great teammates and remote job.

Minpunten

I don't usually write reviews but please do not work here if you are looking for an SDR position. I was actually given advice from a former employee to not work here and I completely see what they were talking about. Now I want to pass on that advice over to whoever is considering being employed as an SDR here. They have you train for a month but you only get one week of hands on experience. This is important because they have a pitch certification you have to pass and have only 3 tries to make it. If you don't pass by the 3rd time, they will terminate your position. I unfortunately did not pass and was terminated the very same day. This is not due to my lack of preparation or incompetence but simply because we were not given enough time to practice the script, not to mention it's an overload of information. Your manager criticizes your performance on the certification but barely gives you any feedback. It's almost as if they want you to be perfect on day 1 and do not care about learning as you go. I've also been told by experienced teammates that the turnover rate is very high and they see people come and go in under 3 months. I didn't get the chance to get ramped or given quotas, but from what I saw on the charts, it's almost impossible to reach. Please reconsider. You are nothing more than a number here.

Ontdek andere reviews over ServiceTitan

5,0
30 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

great product, demos are put up for you.

Minpunten

quota is a little unreasonable. pipeline can be garbage.

1,0
17 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Minpunten

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

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