Shopee

Not recommended - werkgeversreview Customer Service Associate bij Shopee

1,0

20 dec 2018

Customer service associate

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Colleagues are awesome , crazy happy and caring. Free snacks

Minpunten

-no medical card and does not allow to take annual leave if under probation -any issues need to take unpaid leave however your probation will be extended -egoistic supervisors and very judgemental -ridiculous SLA -need to answer dozens of call while replying emails at the same time and can’t go back if the assigned emails is still in the bucket. -force overtime if there’s backlog emails in the bucket -if you’re late by few mins need to replace one hour -not transparent when it comes to overtime claims , medical claims

Reactie van Shopee

Dear former Customer Service Associate Apologies in the delay in response. We truly appreciate you taking the time to give us feedback, and can only imagine how frustrating the interactions with our supervisors are for you. What you've brought up is a serious matter and we would like to make it clear that such behavior is not allowed here in Shopee. Shall we work together to solve this problem? If you'd like to share more about your experience, please contact us at [hr.experience@shopee.com] so we can set up a time to talk. It'll be great if you can begin your email subject with "20 Dec 2018, Former Employee, Customer Service". We will dedicate an employee to help you with your experience, bearing your preferred anonymity in mind. Thank you again for alerting us to this. What you've brought up is important and please share with us more on this.

Not recommended - werkgeversreview Customer Service Associate bij Shopee

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