Pay was decent, but toxic culture - werkgeversreview Client Service Representative bij Shutterfly

2,0
17 okt 2019
Aanbevelen
Goedkeuring directeur
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Pluspunten

Was paid pretty well, fun on-site activities, great discounts and freebies on products, direct manager was wonderful

Minpunten

The leadership is not good. It’s a bit of a “good ol boys club” among the senior leadership team, especially on the commercial/business side- not sure how the retail side is run. Cross-functional teams struggle to work together; lots of pushback and lack of ownership which make it very difficult to appease clients. There seems to be strong resistance to working together internally, rather you see people wanting to make themselves look good and shift responsibility. Major lack of processes in place... there are no P&P’s, no training, nothing seems to be standardized, it’s a scramble to get things done and clients are flat out lied to about what the company is capable of. I had issues with the ethical implications of the way things were presented to external clients. There is zero work-life balance during peak season. I was advised I was expected to be “on call” during the evenings and weekends and there was little care given to the fact that employees have families and personal lives. This is not a life or death industry; it’s print materials. Very high turn over, that is pretty telling.

Ontdek andere reviews over Shutterfly

5,0
20 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

good hours and good learning ability

Minpunten

N/A it really don't have consequences

4,0
30 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I work with diverse and supportive people. Teams and leaders demonstrate the will to respond to worker needs with kindness and respect. On the operational level, teams are highly flexible and adapt quickly to changes when provided proper support. Work-life balance is high priority for the people I interact with.

Minpunten

The company has difficulty holding on to talent in tech fields since a good chunk of the focus has to be allocated to art/design and production instead. CEOs come and go every few years, leading to instability. For some teams, the process remains overly complex and inefficient because of misalignments between leadership/engineering and ops team users. No formal humanist policy around AI & robotics yet.

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