Horrible place to work - werkgeversreview Customer Support Manager bij SimplePractice

1,0
26 sep 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

There was a time -2019-2020 - when the company was great to work for and it really felt like you were helping mental health professionals help clients and make the world a better place. In addition, the “front line” workers are amazing people and extremely hard workers. I learned so much by working alongside them.

Minpunten

Everything is a lie. They will tell you to provide feedback, but hold it against you. In fact, I know that “anonymous” hr visits and eNPS surveys are not really anonymous and are used by the company to weed out detractors. They prefer restructure after restructure and expect everyone to be cool with double or six times the work with no pay bump or title change. They keep things secret and lie to staff and customers about cost changes, acquisitions and outsourcing, while claiming they are looking “to build customer trust” and claiming that “trust” is a huge cultural value they support. I am actually surprised that only with the recent massive layoffs is the truth coming out finally. AMAs with leadership are for show and just to say they have them. The message and action items never change: they are always- just definitely looking into the complex situation, to make sure to accommodate all parties…. For 6 years…

avatar
Reactie van SimplePractice
7mo
Thank you for your candid review. We genuinely care about team member feedback and continuously take action on it. We have channels for anonymous, non-anonymous, and confidential feedback. We are sorry your experience didn’t align with that. Thank you for spending 5 years of your career with us. Good luck in your next chapter.

Ontdek andere reviews over SimplePractice

5,0
28 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

set my own schedule daily ease

Minpunten

Work alone and do not have support

1,0
18 mei 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Pay is decent - Nice FTO, company holidays, and summer Fridays - Some truly great people until you get into higher leadership

Minpunten

SimplePractice has gone from a wonderful workplace to an absolutely miserable, toxic environment. People get put on PIPs and fired for minor infractions that could easily be fixed. People who manage to avoid being PIPed are only there until they can find another role. Even new hires leave pretty quickly when given the opportunity. Leadership is under qualified and out of touch with their reports. More focused on replacing than on coaching. Overall SP is a mental health company that is hellbent on destroying the mental health of its employees.

1
Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle