Solid group of people - werkgeversreview Customer Success Specialist bij SmartBug Media

1. Culture 2. The SmartBug team from the top down--really lives by the company's values, and doesn't just preach them, but demonstrates daily that they practice them. I respect the relationship I have with my manager, who is not only an inspirational colleague but also a friend. 3. Caliber of clients--you get to work with amazing companies and teams from all over the world! 4. Flexibility--I get to build into my schedule things that are important to me, like driving my kids to school every day. 5. Opportunity--you are rewarded for good work, have the ability to earn commissions on accounts you sell deeper into, and there is a huge push for ongoing education and career development. 6. Innovators--consistently on the cutting edge of new technologies and strategies.

Client work can be stressful--that's not SmartBug, that's ALL agencies. If an agency tells you it isn't, they are lying. If you are a person who doesn't handle pressure or difficult conversations easily, then this might not be the industry for you. I've worked at 3 agencies, and SmartBug is unmatched in comparison to the tools and resources they provide to do your best job every day, even when a client throws you a curveball.

The people are some of the best coworkers you could ever have. They are the most supportive and encouraging team ever. It’s also very flexible during the day and leaving your computer.

I would run in the opposite direction. The company itself, for lack of better terms, is a dumpster fire. The clients themselves are easily some of the most difficult and rude that I’ve ever dealt with in a client facing position. excessive turnover with no support from point success/Smartbug back filling roles. The paid media department is largely unsupported from the company, which I think is what they were trying to solve with the whole point success rebrand. The cycle of people quitting and piling more work and accounts onto existing people with literally no relief never ended. Also, the pay sucks for the work you put in. And the “raises” that are literally just laughable