Great work environment - werkgeversreview Support Engineer bij Specialized Computer Solutions

- Small business "family" feel in the office - Management is there to help the engineers succeed, not micro-manage - CEO is friendly, accessible, and willing to listen - Unusual structure of engineers (support + primary engineers) helps clients feel like they have one IT guy, not a call queue and tiers to work through to talk to somebody they don't know - Plenty of free-will on technical recommendations is given to the primary engineers to support the clients (within reason) - Staff turnover is low - Company is growing

- No health benefits - Work-life balance CAN be bad depending on position - Pay is somewhat lower than industry average - Opportunity for advancement is low just because of the lack of engineering "levels" within a small company - Engineers must be a "jack-of-all-trades" for their clients, which doesn't always play to the engineer's strengths

1 star for Free food and drinks during work

This company is everything wrong with MSPs. Their high rate of turnover is a testament to their failings as not only an employer but as a service provider as well. In less than one year I seen them go through several employees and lose several contracts. Almost none of the employees are happy. Little to no benefits employees are over worked and wear many hats for little pay. They milk their clients for both a monthly fee for services as well as tack on labor charges for anything they can. (If paying a monthly fee for a service how are they tricking their clients into also paying for extra for labor?) Their service is actually a passive overpriced maintenance service in which they then charge fees for when they have to actually put work into new equipment or work on a project. The company owner\Manager is inpatient and out of touch with his employees often blowing up on people with little research. Employees are scared to bring up issues and challenge any direction within the company. He leaves for Florida every winter. The company is entirely profit driven and not very service driven. Unhappy employees and unhappy customers. If you are new to IT do everything in your power to get a normal job with a reputable company. If no other options; use places like this as a stepping stone and get out as soon as possible. MSPs are scams and make money off your talent and return very little to you as well as provide barebones service to their clients.