Where to start, the training is sub-par, the OJT is equivalent to putting a zebra in a cage with hungry lions. You get no support or help. You are talked at not to, nothing is truly explained to you, the people who are supposed to help you don't. Everyone is on a powertrip and if you complain you are blackballed and targeted immediately. They say they have an open-door policy yet when you walk in that door with a grievance or problem they quickly blame you and take no action to support or help you. You are expected to know everything the minute you are on the phones, they listen to the calls then coach you and never say what you do good only what you did wrong, and chastise and threaten you with the loss of your job. There are multiple systems to learn as well as products and pricing and during OJT if you mess up those people that are supposed to be there to help will jump on you like white on rice If you want to cry at work, or go home crying at night or crying in the morning because you dread dealing with the hostile and uncaring people who manage you then this is the job for you.
