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Thank you for taking the time to share your feedback. We value all perspectives as they help us improve. However, we were disheartened to read about your experience, which doesn’t align with our organisational values and the experiences we provide our employees. Therefore, it is essential to address some inaccuracies in your review.
Regarding the alleged discrepancy between offices, we assure you that all our locations operate under the same standards and policies and strive to maintain consistency across all locations. While our offices are in different places, such as Brighton, UK, and Vancouver, Canada, we treat all our staff equally, no matter their office.
Fairness and equity are the foundation of our company's operations. We have robust policies in place to ensure fair compensation practices regardless of gender, such as our banding structure. Regular audits are conducted to address any discrepancies, demonstrating our unwavering commitment to equity in all aspects of our business. We also provide a range of benefits to support our employees' well-being, including private health care, well-being days, and a hybrid work model with additional work-from-home days.
Our company conducts salary reviews that inform our pay banding structure to ensure all our salaries are competitive and in range with all departments. Performance reviews occur annually, and pay increases are received in alignment with our banding. We recognize loyalty at the organisation with annual bonuses and loyalty bonuses.
Recognition is a pillar of our culture, and we actively celebrate the contributions of all team members. From peer-to-peer recognition to formal awards, we strive to ensure that every employee feels valued and appreciated for their hard work and dedication.
We take professionalism seriously, and unprofessional behaviour is addressed promptly through our established HR processes. Our company culture emphasizes respect, integrity, and collaboration, and we hold ourselves and our employees to the highest standards.
Our employees' well-being is a top priority for us. We have a core value of 'no crunch time' and mechanisms in place to monitor workloads and prevent overworking. We actively encourage open communication to address any concerns about workload imbalance. This is facilitated through regular one-to-ones with employees and their managers, mid-year check-ins with HR, and annual reviews throughout the year. We want every employee to feel supported and empowered to succeed in a positive work environment.
We have zero tolerance for disrespectful behaviour, whether from clients or employees. Any instances of misconduct are thoroughly investigated and addressed in accordance with our policies and procedures, which are set out in our Employee Handbook.
We understand that individual experiences may vary, and we encourage you to contact HR or management directly to address any concerns. We are committed to fostering a positive work environment where every employee feels supported and empowered to succeed.
While it's unfortunate that this employee wasn't satisfied with their experience at Sprung Studios, we wish them all the best in their future endeavours.
