4,0
28 okt 2016
Huidige werknemer, meer dan 1 jaar
Phoenix, AZ
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht
Pluspunten
State Farm has good benefits and good people. There is an extensive training program.
Minpunten
The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constant "coaching" is driving good employees away.