StoryStream

Reviews voor StoryStream

Blind leading the blind - werkgeversreview Customer Success Manager bij StoryStream

2,0

31 aug 2025

Customer success manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Customers are fun to work with, as are non-management employees.

Minpunten

Product lacks lots of basic features. It’s a nice-to-have SaaS product, not a must-have like management think it is. Churn is seen a CS problem and not a company problem. Strategy and marketing direction changes on a quarterly basis. Customer licensing/pricing varies wildly, but expectation is to service customers the same. Poor pay transparency. Unrealistic commission targets. CS is more like customer support and firefighting, vs true customer success and value driving.

Reactie van StoryStream

8mo

Thank you for sharing your feedback — we take all input seriously as it helps us reflect and improve. We’re sorry to hear that your experience at StoryStream didn’t meet your expectations. While this doesn’t align with the broader feedback we hear internally and externally — including recognition as a ‘Best Place to Work’ and multiple G2 awards based on customer feedback — we appreciate that every experience is unique. StoryStream is a fast-growing tech company, and that naturally means a dynamic, evolving environment. This pace of change can be challenging, and it may not be the right fit for everyone, particularly if one prefers a slower, less urgent growth pace. We genuinely wish you every success in the future and hope you find the right environment to thrive in.

Ontdek andere reviews over StoryStream

5,0

24 sep 2025

Customer success manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great team, in-depth learning of the platform & how to properly CSM enterprise customers

Minpunten

If you're not prepared to work hard & be an active member of the culture, StoryStream is not for you

5,0

30 mei 2024

Backend developer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Amazing work-life balance: StoryStream truly understands the importance of maintaining a healthy work-life balance. Supportive of remote work: The company has been incredibly supportive of working remotely, especially during critical times, ensuring that employees have the flexibility they need. Continuous learning opportunities: Every day feels new and exciting with numerous opportunities to learn and grow professionally.

Minpunten

Employees are a bit underpaid. But it's important to note that despite the lower pay, employees are not undervalued and their contributions are recognized and appreciated.

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