A good company overall - werkgeversreview Anonieme werknemer bij SugarCRM

4,0
30 sep 2016
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I've had my share of large/medium/small companies across the bay area. I agree with many of other reviews, positives and negatives. If you look at the overall company culture compared with other companies out there, it's a good company worth working for. I'll highlight a few points - depending on what you are looking for. - The company makes an effort and treats its employees well, within its means. Stocked kitchen with snacks and fresh fruits. Exercise programs. Freebies from time to time. Sponsored holiday events. Regular trainings... It is a growing company and it does have budget constraint but I see a good portion of budget (however much it is) for "employee happiness" well spent. - People are generally nice. It varies from department to department. And there is a certain amount of turnover so you have to get to know new faces. But people I've worked with are professional and try to help. - Then it comes to strategy and product. I think this is where I'm mostly neutral. On one hand, I believe the product has much potential that's not exploited (and monetized on); on the other, execution hasn't caught up (for a long while) to realize the potentials. Company has recently got a new CPO so I'll leave this point in Pro for now - it is trying.

Minpunten

- Frequent change to executives is not a good sign. Need a clear vision and clear execution plan with strong stable leaderships. - A very distributed company with offices across the globe. It can be viewed as a Pro if you are outside of US and enjoy working with remote teams at different hours. But for a company of this size - it is counter-productive and does not promote innovations.

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Reactie van SugarCRM
9y
Thank you for your feedback. We are very happy to hear you are enjoying your employment with SugarCRM. Change is sometimes necessary to bring positive change, yet we realize it can be challenging at times. Your People & Places team would love to hear more of your feedback. Please reach out to share your thoughts and ideas about how we can continue to improve. Keep up the great work!

Ontdek andere reviews over SugarCRM

5,0
26 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

1. High strategic visibility 2. Opportunity to build leadership muscles 3. Freedom to create

Minpunten

1. Operating sometimes at a higher level than title 2. Filling multiple gaps simultaneously in the organization due to it being a smaller company

1,0
6 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The only meaningful positive is the cohort of employees who pre-date the current executive leadership. They understand the product, collaborate well, and are the only reason anything continues to function.

Minpunten

This organization is defined by a leadership credibility gap. Senior product and strategy leadership make decisions without a working understanding of the core product. This is not occasional—it is consistent and visible in day-to-day operations. Basic product screens, flows, dependencies, and constraints are not well understood at the leadership level, yet those same leaders are responsible for setting direction. As a result, priorities are frequently misaligned, foundational work is deprioritized, and teams are forced into cycles of rework. A significant amount of time is spent bike shedding—prolonged debates over minor UX details like chatbot copy—while larger structural and technical issues remain unaddressed. There is a persistent pattern of unrealistic expectations around AI. Leadership communicates ambitious outcomes as if they are immediately achievable, while failing to acknowledge the clear gap between current technological capabilities and what is being promised. There has been no meaningful acknowledgment of this feasibility gap, and therefore no realistic plan to close it. Timelines have reflected this disconnect. Six months was never a reasonable timeframe for what was being proposed. Instead, teams were pushed to move too fast on initiatives that were not technically feasible, creating avoidable failures. The past several months have largely been spent digging out of the hole created by those decisions. Leadership behavior further compounds the problem. Public criticism in group settings is common, followed by a pattern of denial, reframing, or minimizing concerns when they are raised. When employees attempt to escalate issues, they are often met with responses that deflect responsibility or reinterpret events in ways that leave individuals questioning their own judgment—an environment many would reasonably describe as gaslighting. Over time, this erodes trust and discourages open communication. It all feels psychologically unsafe. Strategy adds additional instability. Direction is often introduced in broad, abstract terms without clear ownership or execution plans, leaving teams to interpret and operationalize incomplete ideas. These issues are systemic and originate at the executive level. The CEO’s focus appears to be on reinforcing a narrative rather than ensuring operational alignment and accountability. High attrition, continuous backfilling of roles, and declining institutional knowledge are all visible outcomes. The CEO attempts to deflect responsibility to lower level managers, but the culture and environment is set from the top. Managers are just trying to do their jobs within the environment they are put in. The company’s positioning as an “AI” organization is not supported by its product or capabilities. Using AI tools internally is not a differentiator, and the gap between branding and reality creates credibility risks with both employees and customers. If you are evaluating an opportunity here, pay attention to hiring patterns, tenure trends, and consistent themes in employee feedback. These are not isolated experiences—they reflect broad organizational issues.

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